One job. Several visits. Did each visit get finished?

What Signal checks. What your team does next.

For records your business shares with Signal, the plan is to compare visit dates with crew notes and changes. A due visit without a clear outcome becomes a question to check, with the records behind it. Your team confirms what happened and arranges any remaining work.

The plan: read your shared records twice a day. Each finding shows supporting records and a priority score so you know what to check first. NORI explains changes and unanswered questions.

Signal is launching soon. It is read-only: your team makes changes in its usual tools. We confirm which records Signal can read before starting; missing or outdated records stay unknown.

Put the planned visits beside the crew notes.

Choose one ongoing job. Ask these four questions about the visits that should have happened by now.

An open job does not prove a visit was missed. A “complete” label does not explain every task. Your team checks the notes and the agreed plan before changing a visit or billing.

Start with the right records.

“Visit finished” means that appointment is done. “Job open” can mean more visits are planned. Check each past visit before deciding the ongoing job is behind. Billing is a separate check.

• The job number, property, agreed visits and date you are checking through.
• Each visit number and current date, including moved dates, cancellations or agreed skips.
• The crew note for each past visit: work done, work still to do and the person who can confirm it.

Check the next step with your team.

1. Choose the job and dates to check

   Use one property and one job number. List the visits due by your check date. Leave future visits separate, including any agreed seasonal pause.

2. Check moved or skipped visits

   Follow each visit number to its current date. A move may replace the original appointment. Read the reason for a cancellation or agreed skip before treating it as a missed visit.

3. Read what the crew actually did

   Look for a note that says what was finished and what remains. A return trip can mean the visit happened but the work is not all done. A missing note leaves the result unknown until someone confirms it.

4. Ask one person the exact question

   Give the crew lead or office contact the visit number and missing detail. They confirm what happened and arrange any remaining work in the usual scheduling tool. Check the billing agreement separately.

Check whether there is a reason to wait.

Check these legitimate explanations before deciding the handoff was missed.

• The customer agreed to skip a visit, pause for the season or request visits only when needed.
• A moved date, cancellation or replacement visit explains the gap.
• The visit happened, but its note is missing, hidden or out of date; the result stays unknown until checked.

The questions your office will ask.